USD ($)
$
United States Dollar
India Rupee

Lab Guidelines and Support

Lesson 17/17 | Study Time: 5 Min
Lab Guidelines and Support

LAB GUIDELINES


For Smooth Functioning of the Lab


DO NOT:

● Start all PODs devices at the same time

 ✓ Maintain at least 5 minutes gap between each POD device startup

● Start all devices within a POD at the same time

 ✓ Keep at least 2 minutes gap between powering on each device


LAB SUPPORT


Standard Support (Individual Users)


Working Days: Monday to Saturday, 10:00 AM - 7:00 PM IST


Response Time: 4 Hours (Working Hours)

Resolution Time: 48 Hours (2 Working Days)


Escalation:


Level 1: support@uninets.com

Level 2: Gautam Sharma | 📞 +91 8527916751 (Phone/WhatsApp)


Corporate Training (Minimum 10 PODs)


Support: 24x7 in Working Days


Response Time: 60 Minutes

Resolution Time: 4 Hours


Escalation:


Level 1: support@uninets.com

Level 2: Operations Manager | 📞 +91 8527916751 (Phone/WhatsApp)

Level 3: Technical Head  | 📞 +91 9818239009 (Phone/WhatsApp)