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Lab Guidelines and Support

Lesson 16/16 | Study Time: 10 Min
Lab Guidelines and Support

LAB GUIDELINES


For Smooth Functioning of the Lab


DO NOT:

● Start all PODs devices at the same time

 ✓ Maintain at least 5 minutes gap between each POD device startup

● Start all devices within a POD at the same time

 ✓ Keep at least 2 minutes gap between powering on each device


LAB SUPPORT


Standard Support (Individual Users)


Working Days: Monday to Saturday, 10:00 AM - 7:00 PM IST


● Response Time: 4 Hours

● Resolution Time: 24 Hours


Escalation:


● Level 1: support@uninets.com

● Level 2: Gautam Sharma | 📞 +91 8527916751 (Phone/WhatsApp)


Corporate Training (Minimum 10 PODs)


Support: 24x7


● Response Time: 30 Minutes

● Resolution Time: 2 Hours


Escalation:


● Level 1: support@uninets.com

● Level 2: Operations Manager | 📞 +91 8527916751 (Phone/WhatsApp)

 Level 3: Technical Head  | 📞 +91 9818239009 (Phone/WhatsApp)